iWild Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of iWild Casino, including access to the website, account registration, gambling activity, payments, promotions and responsible gambling. Please read them carefully before creating an account or using any service. By accessing or using iWild Casino, you confirm that you understand and agree to these terms, together with any additional rules shown for particular games, promotions or services.

iWild Casino operates under a licence issued by the Curaçao Gaming Control Board, licence reference OGL/2024/758/0228, with all transactions protected by SSL encryption.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of iWild Casino. They apply to the website, mobile experience, customer account, games, payment functions, promotional offers and other services made available through the platform. Additional terms may apply to a particular game, tournament, promotion or feature. If additional terms conflict with these Terms & Conditions, the specific terms for that service may apply to the extent of the conflict.

You should read these terms before using iWild Casino and keep a copy for your records. If you do not agree with any part of them, you must not register, deposit funds, place bets or otherwise use the platform. iWild Casino may update these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. Updated terms will apply from the date they are published or otherwise made available, unless a later date is stated.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located.
You must meet the applicable minimum legal age. You must not use the service if you are underage.
You must provide accurate, current and complete information when registering or when requested during account checks.
You must use the website only for personal entertainment and not on behalf of another person, business or organisation.
You must comply with all laws and regulations that apply to you, including laws relating to online gambling, payments, taxation and internet use.
You must not access or use the platform from a location where such use is unlawful or restricted.

iWild Casino may refuse access, decline registration or suspend a service where it reasonably considers that use may be unlawful, unsafe, fraudulent or inconsistent with these terms. You are responsible for checking whether online gambling is permitted where you are located before using the platform.

2. Accounts, verification and security

You may generally be permitted to hold only one account unless iWild Casino expressly agrees otherwise. An account must be registered in your own name and must not be shared, sold, transferred or made available to another person. You are responsible for ensuring that registration details remain accurate. If your personal information changes, you should update it through the available account settings or follow the relevant support process.

For legal, regulatory, security and operational reasons, iWild Casino may ask you to verify your identity, age, address, payment method, source of funds or other information. Verification may be required before deposits, withdrawals, selected games or other account functions are completed. You agree to provide documents and information that are genuine, current and sufficiently clear. Processing may be delayed while checks are being completed.

Keeping your account secure

Choose a strong password and keep your login details confidential.
Do not allow another person to access or use your account.
Log out after using a shared or public device.
Tell iWild Casino promptly if you suspect unauthorised access, unusual activity or a compromised password.
Do not use tools, software or methods intended to interfere with the platform, gain an unfair advantage or bypass security controls.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances indicate that you were not responsible. iWild Casino may suspend or close an account while investigating suspected misuse, multiple accounts, false information, collusion, fraud, money laundering, chargebacks, payment abuse or other breaches of these terms.

3. Deposits, wagering and withdrawals

Funds may be added to your account using payment methods shown on the platform. You must use a payment method that belongs to you or that you are authorised to use. A deposit must not be made using a payment method connected with fraud, unlawful activity or another person without proper permission. iWild Casino may apply minimum or maximum transaction amounts, method-specific conditions and verification requirements. These details may be displayed during the transaction process.

You should check all transaction details before confirming a deposit or withdrawal. Payment providers may apply their own terms, processing arrangements or charges. iWild Casino is not responsible for delays or costs caused by a payment provider, financial institution, network failure or information entered incorrectly. You remain responsible for any taxes or reporting obligations that may apply to your gambling activity or winnings.

Games and bets

A bet or game transaction is generally treated as accepted when it is recorded by the platform. You should check the displayed stake, game and other details before confirming play. Once accepted, a transaction may not be cancelled except where required by law, the applicable game rules or an operational correction. Results are determined using the rules and systems applicable to the relevant game. In the event of an obvious error, technical fault or system interruption, iWild Casino may review and correct the affected transaction in accordance with applicable requirements.

You must not attempt to exploit a technical error, pricing mistake, malfunction, vulnerability or other irregularity. If you notice an error, stop using the affected feature and report it through the available support channel. iWild Casino may void or adjust activity affected by an error, suspected fraud or a breach of these terms, subject to applicable law.

Withdrawals and account balances

Withdrawal requests may be subject to identity, account, payment and security checks. iWild Casino may return funds to an original payment method where appropriate or request another permitted method. A withdrawal may be delayed, declined or changed if information is incomplete, a payment is reversed, a transaction is under review, or the request does not meet applicable requirements. Any promotional balance, restricted funds or unsettled transaction may be subject to separate terms shown with the relevant offer.

4. Promotions, privacy, responsible gambling and liability

Promotions

Promotions, bonuses, rewards and competitions may have separate conditions, including eligibility rules, expiry periods, wagering requirements, game restrictions, maximum values and withdrawal conditions. You should read the specific promotional terms before opting in or participating. Unless expressly stated otherwise, a promotion is limited to one person, household, device, payment method or other qualifying unit. iWild Casino may withdraw or amend a promotion where permitted, or exclude activity that appears to involve abuse, manipulation, multiple accounts or an attempt to obtain an unfair benefit.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Consider setting personal deposit, spending or time limits, taking regular breaks and avoiding gambling when tired, upset or affected by alcohol or other substances. If gambling is becoming difficult to control, use the available account restriction, timeout or self-exclusion options and seek help from an appropriate Australian support service.

Never chase losses or borrow money to gamble.
Do not gamble to solve financial problems.
Keep gambling separate from essential household spending.
Ask for help if gambling affects your finances, relationships, work or wellbeing.
If you choose self-exclusion, do not attempt to open another account or use another person's account.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be used to provide services, process transactions, verify identity and age, protect the platform, meet legal obligations and communicate with you about your account. You should ensure that the contact and account information you provide is accurate and that you can receive important service notices.

Availability, suspension and liability

The platform may occasionally be unavailable because of maintenance, updates, telecommunications issues, third-party services or events outside reasonable control. iWild Casino does not guarantee uninterrupted or error-free access. You must not rely on the website as a substitute for financial, legal or professional advice.

To the extent permitted by law, iWild Casino is not responsible for loss caused by your breach of these terms, misuse of your account, inaccurate information, payment-provider issues, unauthorised access resulting from your failure to protect credentials, or events beyond reasonable control. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

Governing rules and questions

These terms are intended to operate consistently with applicable Australian laws and gambling requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. For questions, complaints, account concerns or requests relating to these terms, use the support or contact options displayed on the iWild Casino website. The current version of these Terms & Conditions is the version published on the platform.