Privacy Policy | iWild Casino

Information we may collect

When you use iWild Casino, we may handle information that identifies you, relates to your account or is connected with your activity on our website. The information collected depends on how you use the site, the services you request and the checks that may be required before or during your play.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We use these details to create and manage your account, communicate with you, provide requested services and help keep your account secure.

Identity and verification information

To verify your identity, age, location or eligibility to use particular services, we may request information from identity documents or other verification materials. This can include copies or details from documents, information about your source of funds where appropriate, and records of checks carried out on your account. These checks help us meet our legal and security responsibilities and prevent unauthorised or unlawful use.

Payment and transaction records

We may handle records about deposits, withdrawals, payments, account balances, gameplay activity and other transactions. Payment information may be processed by payment providers or financial service providers. We may receive confirmation, transaction references and related information without necessarily receiving or storing complete payment card details.

Device, technical and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages and information about how you use the site. We may also collect security and activity information, including login events, session details and interactions with website features.

Communications and support information

If you contact us, we may keep records of your request and our response. This can include information you provide when asking for technical help, account assistance, payment support, privacy assistance or other customer service.

How we use and share information

We use personal information for purposes connected with operating iWild Casino, providing services and protecting players and the website. Depending on the circumstances, information may be used to:

Create, maintain and administer your account.
Process deposits, withdrawals and other transactions.
Verify your identity, age, location and account information.
Carry out anti-fraud, security, risk and responsible gaming checks.
Detect, prevent and investigate suspicious, prohibited or unlawful activity.
Provide customer support and respond to questions or complaints.
Maintain, test and improve the website, systems and user experience.
Send service messages about your account, transactions, security or important changes.
Send promotional or marketing communications where permitted and where you have provided the required permission.
Meet legal, regulatory, accounting, security and record-keeping obligations.
Protect the rights, property and safety of players, iWild Casino and other people.

We aim to use information only for relevant and legitimate purposes. Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to any requirement to retain it.

Sharing information with service providers

We may share information with service providers that help us operate the website and deliver services. These providers may support identity verification, payment processing, fraud prevention, information technology, hosting, communications, customer support, analytics or security. They are expected to handle information in accordance with appropriate confidentiality and security requirements.

Information may also be shared where necessary to comply with a legal obligation, respond to a lawful request, investigate suspected fraud or unlawful activity, protect the website or users, or support a business transfer or restructuring. The providers and circumstances may change over time, so this policy does not list every possible recipient.

Some service providers may handle information outside Australia. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate protection and secure handling.

Cookies, security and retention

Cookies and similar technologies

iWild Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security, understand website usage and improve services. Some cookies may be placed by service providers that assist with analytics, functionality or communications.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be unavailable. Browser controls differ, so you should review the settings and help information for the browser or device you use.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved.

No website, online service or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify us promptly if you believe your account or information may have been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. When retention is no longer required or appropriate, information may be securely deleted or anonymised.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information we hold about you. These rights may be subject to identity checks, legal exceptions, technical limitations or other lawful reasons for refusing or limiting a request.

Requests you can make

Access the personal information we hold about you and request information about how it is used.
Ask us to correct information that is inaccurate, incomplete or out of date.
Ask us to delete your personal information where there is no continuing lawful or operational reason to retain it.
Withdraw consent to marketing communications at any time, where marketing is based on consent.
Ask us to review or explain how a privacy request has been handled.

To exercise your data rights, or to ask a privacy question, email support@iwild-casino.wtf. Please include enough information for us to understand your request and locate the relevant account, but do not send unnecessary sensitive information. We may need to verify your identity before releasing information, changing account details or completing a deletion request.

You can generally stop promotional emails by using the unsubscribe option in the message or by contacting us at support@iwild-casino.wtf. Even if you opt out of marketing, we may still send essential service communications, such as messages about account security, transactions, verification, responsible gaming or changes that affect your use of the website.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The updated version will be made available on the website. We encourage you to review this page periodically so you remain informed about how information may be handled.

By using iWild Casino after an updated policy is published, you acknowledge that you have had an opportunity to review the changes. If you do not agree with an important change, you should stop using the relevant services and contact us to discuss your account or privacy concerns.